FAQs

A payment that we mailed to you was never cashed. It is possible that it was lost in the mail, it had an incorrect address, or it was misplaced upon receipt. This notification is an attempt to locate the owner and deliver these funds. If your notice contains a “Due Diligence Response Form,” then state law requires we remit the amount of the un-cashed check to the state as unclaimed property if you do not respond before the deadline.

Checks are issued for a number of different reasons. Most commonly, checks are for claim payments or premium refunds. If additional information is needed, you may submit a request for a remittance or EOB in writing. Please note that if the check was issued more than three years ago, specific information regarding claims or refunds may no longer be available.

Please do not complete an online form. Instead, you will need to mail in the completed form. Please send legal documentation of the name change. Examples include, but are not limited to: Marriage Certificate, Divorce Decree, or Adoption records.

Please provide the minor’s Date of Birth on the form. If you have questions about cashing the replacement check, contact your bank.

Please do not complete an online form. Instead, you will need to mail in the completed form. You will need to submit a copy of the Death Certificate. We will reissue the payment to the Estate of the original payee. If there is not an Estate, please contact us at the phone number listed on the form for additional forms to complete. If you have questions about cashing the replacement check, contact your bank.

Please do not complete an online form. Instead, you will need to mail in the completed form. Please provide the signature of the party completing the form on behalf of the payee. Please send legal documentation of signer’s authority, such as a Power of Attorney, Conservatorship letter, etc.

You can submit up to eight checks at one time. However, checks to be reissued should be submitted separately from those that do not need to be reissued.